AWS Internet Connectivity Issues

Incident Report for Magic

Resolved

This incident has been resolved.

Posted Dec 15, 2021 - 08:35 PST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Dec 15, 2021 - 08:19 PST

Identified

AWS has identified the root cause of the Internet connectivity issues and has taken steps to begin restoring connectivity.

Posted Dec 15, 2021 - 08:08 PST

Update

We are continuing to investigate this issue.

Posted Dec 15, 2021 - 07:53 PST

Investigating

We're seeing elevated error rates due to network issues stemming from an AWS network connectivity incident.

Posted Dec 15, 2021 - 07:52 PST

This incident affected: Authentication, API, Dashboard, Homepage, Documentation, Email Delivery (Postmark Outbound SMTP, Customer.io Email Sending), Content Delivery (magic.js CDN, magic-sdk NPM, npm, Inc. Registry Reads), Operations (AWS ec2-us-west-2, AWS elasticache-us-west-2, AWS elb-us-west-2, AWS lambda-us-west-2, AWS rds-us-west-2, AWS s3-us-west-2, AWS sqs-us-west-2), Data Processing (Segment Data Processing Pipeline, Segment Destinations, Segment Data Ingestion (Tracking) API, Customer.io Data Processing, Customer.io Data Collection), and Payment (Stripe API).