AWS Internet Connectivity Issues

Incident Report for Magic

Resolved

This incident has been resolved.

Posted Dec 15, 2021 - 08:35 PST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Dec 15, 2021 - 08:19 PST

Identified

AWS has identified the root cause of the Internet connectivity issues and has taken steps to begin restoring connectivity.

Posted Dec 15, 2021 - 08:08 PST

Update

We are continuing to investigate this issue.

Posted Dec 15, 2021 - 07:53 PST

Investigating

We're seeing elevated error rates due to network issues stemming from an AWS network connectivity incident.

Posted Dec 15, 2021 - 07:52 PST

This incident affected: Authentication, API, Dashboard, Homepage, Documentation, Email Delivery (Postmark Outbound SMTP, Customer.io Email Sending), Content Delivery (magic.js CDN, magic-sdk NPM, npm, Inc. Registry Reads), Payment (Stripe API), Data Processing (Segment Data Processing Pipeline, Segment Destinations, Segment Data Ingestion (Tracking) API, Customer.io Data Processing, Customer.io Data Collection), and Operations (AWS ec2-us-west-2, AWS elasticache-us-west-2, AWS elb-us-west-2, AWS lambda-us-west-2, AWS rds-us-west-2, AWS s3-us-west-2, AWS sqs-us-west-2).