Degraded Performance due to AWS Issues

Incident Report for Magic

Resolved

This incident has been resolved.

Posted Sep 28, 2022 - 14:09 PDT

Monitoring

Latencies have returned to normal levels. We are continuing to monitor for any issues.

Posted Sep 28, 2022 - 13:50 PDT

Update

We are currently working on a fix for this issue. Some customers may be able to log in.

Posted Sep 28, 2022 - 13:44 PDT

Update

We are continuing to work on a fix for this issue while AWS remains down.

Posted Sep 28, 2022 - 13:25 PDT

Update

We are continuing to work on a fix for this issue.

Posted Sep 28, 2022 - 10:58 PDT

Update

We are continuing to investigate current issue.

Posted Sep 28, 2022 - 10:55 PDT

Identified

We are continuing to investigate this issue. AWS Support has responded and is working on a resolution. https://health.aws.amazon.com/health/status

Posted Sep 28, 2022 - 10:26 PDT

Update

AWS us-west-2 services appear to be down. We are engaging support.

Posted Sep 28, 2022 - 10:00 PDT

Update

We are continuing to investigate this issue.

Posted Sep 28, 2022 - 09:55 PDT

Investigating

We are currently investigating this issue: https://downdetector.com/status/aws-amazon-web-services/

Posted Sep 28, 2022 - 09:51 PDT

This incident affected: Authentication, API, and Dashboard.