Partially Degrated Service

Incident Report for Magic

Resolved

This incident has been resolved.

Posted Nov 05, 2020 - 20:37 PST

Monitoring

The fix has been implemented and we've seen improvement. We are monitoring the results.

Posted Nov 05, 2020 - 20:28 PST

Update

We are continuing to work on a fix for this issue.

Posted Nov 05, 2020 - 20:04 PST

Identified

We've identified that one of our vendors (Segment) is experience a data processing delay. We are working to address the issue with our vendor and are preparing an internal patch.

Posted Nov 05, 2020 - 20:04 PST

This incident affected: Data Processing (Segment Destinations) and Email Delivery (Customer.io Email Sending).